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Dexcom Support Request
Patient Details
Relationship
Patient
Spouse
Caregiver
Parent/Guardian
Dexcom Username
First Name
Last Name
Date of Birth
Email
Phone Type
Mobile Phone
Home Phone
Work Phone
Phone Number
Country of Purchase
Country of Incident
Dexcom Product
Dexcom G7
Dexcom G6
Dexcom ONE
Dexcom ONE+
Your Information (Reporter)
First Name
Last Name
Email
Phone
Complaint Details
Select Failed Sensor
-- Select a sensor --
144163723585 — Sensor error/failure (2026-02-21)
Issue Date
Issue Type
-- Select --
Sensor Error / No Readings
Wearable Stopped Working
Sensor Fell Off / Peeling
Inaccurate Readings
Difficulty Deploying Sensor
Pairing Issue
Bleeding / Bruising
Signal Loss
Skin Reaction
Display Device
Smartphone
Receiver
Both (Receiver + Smart Device)
Product Type
Sensor
Receiver
Mobile Application
Wearable
Lot Number (10)
Serial Number (21)
Insertion Date
Insertion Site
Arm
Abdomen
Back
Leg/Thigh
Upper Buttocks
Error Duration
Under 1 Hour
1-3 Hours
Over 3 Hours
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